RedTail uses a print engine by Crystal Reports to generate all reports including PDF generated documents. At the time of installing RedTail the installer identifies 2 pre-requisites required for printing. The first one is the MySQL Connector/ODBC 5.1 print driver by Oracle. The second one is SAP Crystal Report Runtime engine for .NET. You can verify installation in Control Panel, Programs and Features. If these components are not installed re-run the RedTail workstation installer or download each one from our Downloads page.
Once installed the print service must be configured in Control Panel, Administrative Tools. Click here for complete installation and configuration details.