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How do I Obtain RedTail Updates?

How do I Obtain RedTail Updates?

RedTail contains a easy to use built in auto update utility. Users can obtain online updates by downloading and installing both the RedTailSQL server and workstations releases.

From the RedTail Main Menu:

  • Click on the Support button
  • Click on the Check for Updates menu item to check the update server for updates
  • Help is Available in the Update Utility Screen by clicking on the Show Help button
    • You will receive 1 of 3 responses from the update server
      1. No Updates
        1. Your RedTail software is up to date and no further action is required
           
      2. Workstation  Update
        1. A workstation update is available without requiring a server side update for your dataset
        2. Click the Download & Install Workstation Update button
        3. Once the update files are downloaded you will need to then close RedTail before running the installation
          1. Follow the instructions in the install wizard to install the RedTail update
      3. Server & Workstation Updates
        1. A workstation update is available without requiring a server side update for your dataset
        2. First click on the Download & Install RedTailSQL Server Update button
          1. You can save the update file to a drive location on your workstation or network by clicking the Save button
          2. or – You can run the update file once the download completed by clicking on the Run button
        3. Next click on the Download & Install Workstation Update button

Once the update files are downloaded you will need to then close RedTail before running the installation. Follow the instructions in the install wizard to install the RedTail update

IMPORTANT NOTE ABOUT RUNNING REDTAILSQL SERVER UPDATES!
When you run a server update from a workstation you will need to know either the IP address of the server or the server name (DNS).  If you run the server update file directly from the RedTailSQL server, such information will not be required.

Using the Check for Updates Locally Option:

The RedTail auto update utility also allows for applying update files locally. If you have a slow Internet connection or simply prefer updating from your local network you can save the downloaded file to a designated drive/folder location on your network to be accessible by your IT support personnel or employees.

From the RedTail Main Menu:

  • Follow the above instructions on this FAQ page to download updates by saving to a specified folder location
  • Move to the next workstation that requires the RedTail update
  • From the RedTail Main Menu on that station, click on the Support button
  • Click on the Check for Updates Locally menu item
  • Click the Browse button to browse to the location of your recently downloaded
  • Select the downloaded file to set the download location
    • The set path will auto save and be available until a different path is chosen in the future
  • Click the Close RedTail & Install Update button to apply the update
    • RedTail will close and the RedTail Install Wizard will launch
  • Follow the install wizard instructions to complete the update

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